You hereby authorise us and our officers and staff members to perform the services and/or treatments listed in the form, on you.
All services sold in packages shall be valid for 3 Years (for packages ranging from 1-30 Sessions) / 5 Years (for packages with 31 Sessions and Above) from the date of purchase. There shall be strictly no extension on the expiry date and any unutilised purchase after the expiry date shall be forfeited.
3. CANCELLATION POLICY
You shall inform us at least 6 hours in advance of your appointment should you wish to cancel or rearrange your appointment. Otherwise, if your appointment is a session within a package which you had bought, the session shall be forfeited.
4. LATE ARRIVAL FOR APPOINTMENT
We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced treatment time, or we may have to reschedule your appointment.
5. REFUND POLICY
There shall be no refund of services, treatments, and products sold.
There shall be no full refund of packages sold.
However, if you wish to cancel a package within forty-eight (48) hours of purchase, you will need notify us in writing within forty-eight (48) hours of purchase and we shall refund you the unused package value, less a 30% administrative charge.
Any request for refund of package later than forty-eight (48) hours from the time of purchase and earlier than seven (7) days from the time of purchase must be made in writing and shall incur a 50% administrative charge of the unused package value.
From the date seven (7) days after the time of purchase, all packages sold are not refundable, shareable, transferable or exchangeable.
6. POTENTIAL RISKS AND PRE-EXISTING MEDICAL CONDITIONS
You hereby agree that the services and/or treatments have been explained to you in sufficient detail and you have been informed of the potential risks involved in receiving any cosmetic / beauty treatments and the use of the relevant aesthetic products and chemicals, such risks including but not limited to possible skin infections, eye infections, allergic reactions, chemical reactions or other adverse reactions that may cause illness, injury, or discomfort. You hereby agree that you have had the opportunity to seek any clarification and ask questions and these have been adequately addressed by us.
You agree that the information furnished in the medical history section of the form is accurate and you have disclosed to us any pre-existing medical conditions and/or illness that may be adversely affected by our services and/or treatments.
Please note that depending on what you have declared, we reserve the right to decline providing the services and/or treatment to you at our sole discretion, for your and our safety.
You shall immediately alert us of any change to your medication and/or medical condition and/or health status before any services and/or treatments are performed by you, as well as any and all responses perceived to be a result of any of our services and/or treatments as soon as you become aware of them.
Should you suffer any side effects and/or reactions and/or responses which you think may be a result of our services and/or treatments, please inform us immediately and provide us with the relevant documentary evidence that these side effects and/or reactions and/or responses are caused by our services and/or treatment. You may, at your own cost, go to the National Skin Centre or any of the specialist clinics to obtain a diagnosis and should it be found that the side effect and/or reactions and/or responses were caused by our services and/or treatment, we may elect to do a partial refund of the services and/or treatment cost at our sole discretion. There shall strictly be no full refund of the amount paid for the services and/or treatment.
7. COMPLAINTS AND CLAIMS
We aim to provide the best service and an enjoyable experience to all our customers. Should you have any complaints, please submit any complaints in writing to [email protected] within 7 days from the date of service so that we can investigate what went wrong. You may expect a response within 7 to 14 days after submitting your complaint to us.
9. DISCLAIMERS, WAIVER, INDEMNITY
We are not a medical institution and do not purport to be one. We do not offer any medical advice or diagnose any medical condition. We do not do represent that any of our services and/or treatments are intended to be a substitute for professional medical advice. Results for each service and/or treatment vary from person to person and we do not make any guarantees on results. We hereby disclaim any representations and/or warranties as to the results, success rates, or effective periods of our services and/or treatments. We hereby disclaim all express and implied warranties, including, without limitation, implied warranties for fitness for a particular purpose. All such warranties are hereby disclaimed and excluded from any and all transactions between you and us and shall not apply to the services and/or treatments sold by us.
To the fullest extent permissible under law, you agree not to hold us responsible in any way for, and agree to waive any right of action that may arise from, any loss or damage including but not limited to personal injury or property damage caused or suffered as a result of our performance of the services and/or treatments on you.
You shall indemnify and hold us harmless against any legal action, demands, proceedings, and/or claim and any expenses, loss, damage, liability, penalty and fine (including but not limited to legal costs) brought against us by a third party (including but not limited to an individual or any competent authority), caused by you act, omission, default (including but not limited to false declarations on our forms and failure to follow our instructions), and other liability arising out of or in connection with our services and/or treatments.
10. LIMITATION OF LIABILITY
You acknowledge that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, or other intangible losses or personal injury resulting from the use of our services and/or treatments and/or products.
11. FORCE MAJEURE
In the event that either of us delay or is prevented from performing our obligations hereunder due to earthquake, typhoon, flood, tidal wave, lightning, fire, plague, other epidemics, falling objects, war, hostilities, acts of terrorism, insurrection, strikes, riots, industrial dispute or any other events the occurrence and consequences of which either of us are unable to prevent or avoid, this shall not constitute a breach of contract; provided that either of us shall, after being aware of being affected by such an event, immediately notify the other party of such an event and the reasonable remedial measures that it has adopted or will adopt. We shall, in accordance with the extent to which the performance of these terms and conditions are affected by such an event, consult with each other and decide on whether or not to terminate or vary this Agreement. The provisions of this clause do not apply to any obligations imposed with respect to the payment of monies.
12. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Singapore and you hereby irrevocably submit to the exclusive jurisdiction of the courts of Singapore and waive any objection to proceedings in any such court on the grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum.